Author: Saurabh Singh

revolve-posttCRM

What You Need to Know About Salesforce CRM Managed Services for Beginners 

Quick Tips, Salesforce
revolve-posttCRM

Salesforce CRM is being used by companies all over the world as a strategic tool for growth. A Salesforce administrator-led IT team oversees the CRM’s daily operations. However, as a business expands, so do the resources and competencies required to efficiently maintain and support the unique Salesforce solution. During Salesforce maintenance, the team also starts to deal with more challenging and complex situations. Therefore, it is impossible for a single administrator or small team to administer the Salesforce system, which is essential to corporate growth. In this situation, Salesforce Managed Services are useful. The services offer a versatile alternative to effectively managing and supporting Salesforce instances, maximising your investment without having to engage any additional staff.

Overview of Managed Services

Managed Services refers to outsourcing a variety of business functions and procedures in order to streamline operations and cut costs. It essentially entails outsourcing for the management of a specific department or sector. The concept of managed services is founded on the break/fix repair paradigm, where an item is only fixed or attended to when it breaks. The break/fix methodology assists businesses in resolving issues as they arise and enables ongoing business operations. This doesn’t stop mistakes or difficulties from happening again.

Systems faults result in lost productivity and wasted time, which eventually reduces income. The break/fix paradigm is therefore outdated and unproductive in the corporate context of today. In this circumstance, managed services are employed. This new paradigm brings a proactive approach to resolving system issues, especially the big and complex ones that the current technology team’s knowledge and resources are not enough to address. By focusing on the avoidance of potential issues, managed services help to maintain the regular flow of business activities. Risks and issues are recognised in advance, and countermeasures are created to prevent them.

What do Managed Salesforce Services entail?

Salesforce Managed Services are a collection of upkeep and support methods that include anything from customising and enhancing Salesforce products to providing service assistance to implementing new features and upgrades in an organisation. The goal is to identify problems as soon as possible before they have a detrimental impact on the operations and clients supported by Salesforce CRM.

The services come with a group of Salesforce experts known as Salesforce Managed Service providers, who are responsible for maintaining and providing a customised set of solutions depending on the unique business requirements of an organisation. This enables businesses to concentrate on their core goods and services while delegating daily updates, security checks, and other administrative duties to managed service providers.

What does Salesforce Managed Services include?

When a company invests in Salesforce Managed Services, it has access to several benefits, services, and resources. They consist of the following:

revolve-posttCRM

1. Consulting

The goal of consulting is to fulfil the needs of the client and provide them with specialised answers. In addition, it makes precise recommendations while taking into account the various goals of sales, marketing, and customer service. The following tasks are included in Salesforce consulting services:

  • Defining business objectives Salesforce CRM is to support
  • Mapping the objectives into features of Salesforce
  • Recommending the most suitable Salesforce instance edition or version
  • Designing sales, customer service, and marketing processes in Salesforce Sales, Service and Marketing Clouds instances
  • Building a seamless user adoption strategy

2. Development and Customization of Applications

Salesforce’s solutions are specialised to handle reports, email templates, unique workflows, and much more. By doing this, the solution adapts to the demands of your current business operations. Additionally, unique applications are created to satisfy organisational requirements.

3. Implementation

By putting all the contracted services into practise, a distinctive Salesforce solution is produced. This ensures total coverage of the unique requirements of a customer’s business.

4. Integration

Customers have access to services that allow them to integrate their Salesforce product with external platforms. As a result, the user experience on all contractual systems is thorough and seamless.

5. Optimization

Optimising your Salesforce solution assures its greatest utilisation. In order to do this, you must continue to improve the functionality of your solution in line with the growth of your business. This contributes to streamlining processes and boosting employee output, both of which enhance user experience.

6. Support for Maintenance

For your Salesforce solution, you have access to ongoing support. By streamlining workflows, Salesforce Managed Services assist you in shortening the administration process. Additionally, the service providers actively enhance the Salesforce solution to prevent its obsolescence as the company develops. In order to ensure that the business can get the most out of Salesforce, users are trained on both bespoke and default functionality.

Advantages of Salesforce Managed Services

revolve-posttCRM

1. Simple Management

You can overcome straightforward, intricate, and crucial issues relating to data administration, sales management, etc. with the aid of Salesforce Managed Services. The services identify specific difficulties that are relevant to your company and assist you in working quickly to address the problems. Business losses are avoided and the problems are promptly remedied.

2. More Effective

The solutions are economical and produce reliable outcomes. By signing up for these services, you can make sure that you make intelligent investments and save money. The costs of keeping a full-time Salesforce employee are low, and the outcomes are tailored to your company’s needs.

3. Less Work for the IT Team

Salesforce is skilled at spotting IT hazards and taking care of things quickly. For resolving IT issues, you are not need to identify a specific IT professional. As a centralised platform, Salesforce makes it simple to keep an eye on the IT infrastructure of your business. This allows your company’s IT team to work on more effective procedures and concentrate on the development of other crucial business areas.

4. Growth in Sales

Salesforce services are crucial for increasing sales and increasing revenue. Instead of spending money on an internal team, you can count on Salesforce to handle problems. Salesforce Managed Services do crucial tasks with ease and provide you with enough room to grow your business in other ways. Effective data management enables you to identify the weaknesses in your business. Managed services assist you in creating significant time savings so that operations focused on producing results can be successfully completed.

5. Availability

Salesforce guarantees that a professional is available to your company around-the-clock. A professional is only a phone call away in a crisis. For situations like these, having an internal team may not always be advantageous. Issues with availability are seldom ever a concern because the functionality is handled remotely. This helps the business work with clear requirements and objectives. The problem is promptly solved since prompt assistance is given. Any adjustments required for additional assignments can be made without difficulty.

6. Accessibility

The managed services guarantee that you have simple access to all documents and that you may create the appropriate authorisation as needed. You get assistance in determining the elements of your business that are productive and those that are less so. Employees have access to data gathered by analysts and can work on aspects that enhance the performance of the business. Monitoring the progress of conversations, emails, job postings, etc. is straightforward with Salesforce Managed Services. Additionally, the chance of blackouts is reduced. When such problems are resolved, your business is able to devote more time to other crucial aspects of the business, resulting in higher growth and productivity.

7. Current Functionality

Your business wastes time and resources when it spends more time resolving problems that could just as easily be handled by a third party. Your ability to employ the time and energy you save on other sales and marketing activities is guaranteed by Salesforce-managed service providers. By choosing managed services, you can be sure of a strong market presence and keep one step ahead of your rivals.

In summary

Whether a company is new to the sector or has been there for a while, Salesforce Managed Services offer a seamless and enhanced Salesforce experience. This aids businesses in gaining insight into a variety of areas necessary for their success and preparation for the future. The services are a cost-effective option because you may outsource managerial tasks as and when they are required, saving your business money on employing and paying a full-time person.

Revolve

Improving University Marketing Efforts with Salesforce Marketing Cloud

Case Studies
Revolve

Overview

A prominent university, which is accredited by several regional accrediting agencies, currently utilizing Salesforce Education Cloud (SFEC) and is considering migrating to Salesforce Marketing Cloud (SFMC) in order to enhance engagement with prospective students and more effectively track their involvement through email communications and the online platform. Salesforce Education Cloud helps to organize and manage data, while Marketing Cloud offers a range of interactive email templates and the ability to automatically send and track emails, as well as monitor engagement and clicks. By implementing Salesforce Marketing Cloud, the university aims to streamline communication and interactions with prospective students, leading to a more seamless and cohesive experience.

Industry: Higher Education
Region: North America
Tools: Salesforce Education Cloud (SFEC), Higher Education Data Architecture (HEDA), Salesforce Marketing Cloud (SFMC)

Challenge

The client lacked the necessary tools for effective student engagement in Salesforce Education Cloud (SFEC), which can be addressed by integrating with Salesforce Marketing Cloud (SFMC). Specifically, the client would benefit from the following features and capabilities in SFMC:

  • SFMC offers advanced email marketing capabilities, including interactive templates and sophisticated segmentation techniques.
  • Robust analytics and reporting tools in SFMC enable tracking of student engagement and campaign performance.
  • Automation features such as Journey Builder and Automation Studio in SFMC streamline email communication and lead nurturing processes.
  • SFMC allows for integration with other Salesforce products and third-party systems. Customizable landing pages and web forms in SFMC can be used for lead capture.
  • Advanced social media marketing and advertising tools in SFMC allow for targeted outreach to students and potential students.

The client required an automated solution for potential students who had interacted with their website and were considering enrolling in a program and sending interactive emails to their students, utilizing education cloud data. In order to fulfill these requirements, the client sought out a partner with experience in Salesforce integrations and multi-cloud expertise, as well as a team capable of managing their complete marketing platform, including the design, planning, execution, and analysis of marketing activities. They also required their team to be trained on how to use SFMC and its tools and guidance throughout the overall process.

Solution

Revolve Softech implemented a strategy for the customer to effectively engage with potential students through their online platform and email communications. Our team of experienced industry professionals in marketing platform solutions provided comprehensive support, enabling the customer to focus on their business operations.

  • As the first step in the project, Salesforce Education Cloud (SFEC) was integrated into Salesforce Marketing Cloud (SFMC) using the native connector.
  • Established user accounts and defined roles and permissions, while also integrating them into corresponding user accounts in the Salesforce Education Cloud (SFEC) (API User included).
  • Setting up sender profile, delivery profile, Reply Mail Management, and send classifications.
  • Utilized data from Salesforce Education Cloud (SFEC) and other sources to create targeted marketing campaigns and track student engagement.
  • Set up a dedicated sending IP for the Marketing Cloud for the process of IP Warming.
  • While sending a small volume of emails to a targeted group of engaged recipients our team monitored the delivery and mail engagement rates.
  • Gradually increasing the volume of emails sent over time, keeping an eye on delivery and engagement rates to ensure that they remain high.
  • Implemented the use of data extensions and attribute groups to store and manage contact data, which was then utilized in various marketing scenarios.
  • The automation designed by our team ensured that it meets the exact requirements presented by our client, this included the design and implementation of a tailored solution utilizing Journey Builder and Automation Studio to nurture leads and support the client’s marketing efforts.
  • Continuously monitored and adjusted strategies to ensure success and meet evolving customer needs.
  • Trained the client’s team on how to use the Marketing Cloud platform and associated tools. This involved providing guidance on how to create and manage campaigns, use analytics and reporting tools, and leverage other features of the platform.

Result

Upon integrating the Salesforce Education Cloud (SFEC) with the Salesforce Marketing Cloud (SFMC), the client was able to efficiently access and utilize both platforms, leading to the optimization of their student interaction portal. The SFMC’s various tools, including Email Studio, Automation Studio, Content Builder, and Contact Builder, allowed the client to improve their student engagement and track it more effectively using the comprehensive range of tools offered. Additionally, this facilitated enhanced engagement with alumni. During the project, our team provided training and guidance to the client’s team on how to effectively utilize the analytics and reporting tools, as well as other automation tools available within the Salesforce Marketing Cloud (SFMC). This support enabled the client to maximize the use of these resources and streamline their marketing efforts.

Salesforce Data Cloud for Tableau

Unlocking the Power of Salesforce Data Cloud for Tableau

Quick Tips, Salesforce
Salesforce Data Cloud for Tableau

Salesforce Data Cloud is a potent data management platform that gives businesses access to and control over their data in a more effective, perceptive, and useful manner. Businesses may store, manage, and integrate their data on a centralised platform, which enables them to act more quickly and efficiently when using data to drive decisions. Tableau-using companies should adopt Salesforce Data Cloud because it may help them maximise the value of their Tableau dashboards and visualisations.

In this post, we’ll examine the various ways that Salesforce Data Cloud may be leveraged to improve Tableau’s functionality and give businesses insightful data.

Salesforce Data Cloud: What is it?

The best CRM data cloud, Salesforce Data Cloud, is a real-time data platform that provides an accurate and unified source of customer information. It helps you handle major data pipeline challenges. It powers the whole Salesforce Customer 360 platform, allowing businesses to compile, harmonise, and combine all customer data from different interactions and channels into a single, live customer profile. As a result, each interaction within the Customer 360 is more automatic, intelligent, integrated, and quick.

Tableau’s use of Salesforce Data Cloud

 

Tableau is one of the most popular data visualisation tools available because it helps companies to develop engaging dashboards and reports. Organisations must, however, have access to high-quality data that is accurate, pertinent, and current in order to get the most of Tableau. Herein lies the role of Salesforce Data Cloud.

Businesses may improve their Tableau dashboards and visualisations by using Salesforce Data Cloud, which gives them access to high-quality data that they can use to learn more about their clients, potential clients, and market trends. Here are a few ways that Tableau’s capabilities can be improved by utilising Salesforce Data Cloud:

  1. Data Enrichment

    Businesses can enhance their data by gaining access to extra information about their clients and prospects with the aid of Salesforce support and its Data Cloud. These details may include demographic, firmographic, and behavioural data that can be utilised to more precisely segment and target different client groups.

    For instance, a corporation might utilise Salesforce Data Cloud to add details like the job titles, company sizes, and industries of its clients to its customer data. Using this data, more specialised marketing campaigns and sales tactics can be developed.

  2. AI-Powered Insights for Better Decision-Making

    With access to a single source of data, Tableau’s AI capabilities can assist you in discovering untapped insights and improving your data-driven decisions. This AI-powered platform offers automated insights, suggestions, and predictive analytics, empowering businesses to confidently make data-driven decisions. Businesses may improve client experiences, increase revenue, and optimise their marketing efforts by utilising AI.

  3. Quick Analysis

    Businesses can instantly analyse their data using Salesforce Data Cloud, which provides current trends and insights. This enables businesses to act fast and effectively when making data-driven decisions. Businesses can find patterns, trends, and possibilities for growth as well as areas for improvement by analysing customer data.

  4. Harmonisation of Data

    The process of merging data from several sources and guaranteeing its accuracy, consistency, and usability is known as data harmonisation. By offering a uniform platform that compiles data from numerous sources, including CRM, ERP, social media, and third-party data providers, Salesforce Data Cloud streamlines this process. Businesses can now examine all of their data in a single, comprehensive perspective, which makes it simpler to analyse and draw conclusions.

Conclusion

Businesses can maximise the value of their Tableau dashboards and visualisations by using the robust data management platform Salesforce Data Cloud. Businesses may obtain important insights into their customers, prospects, and market trends by giving them access to high-quality data that is clean, relevant, and current. This enables them to make data-driven choices more quickly and efficiently. Salesforce Data Cloud may assist businesses in improving their Tableau dashboards and visualisations through data enrichment, integration, cleansing, segmentation, or visualisation, giving them a competitive edge in today’s data-driven business climate.

Revolve is pleased to be a member of this ecosystem, which has included Salesforce solutions, which have historically been at the forefront of innovation. Our specialised Salesforce-managed services and products may assist companies in realising their full potential and experiencing tremendous success. To address your main concerns and make sure that your organisation operates smoothly and effectively, we offer 24/7 Salesforce assistance. To begin, get in touch with us today!

Release Readiness

Master the Release Readiness Process

News & Events, Quick Tips, Salesforce
Release Readiness

Learning Objectives

After completing this blog, you’ll be able to:

  • Describe the value of investing more of your time exploring and rolling out new features.
  • Use release readiness resources to help you learn and prepare.
  • Dig into the Release Notes to discover new features.

Explore More Resources

Now, let’s dig deeper into some other resources. You can select which format appeals to you most based on how you learn or how much time you have.

  1. If you like visuals in slide format that you can share with others, get the Release Overview Deck, also known as the ROD (Salesforce login required) or the Release-in-a-Box kit.
  2. If you like to see features in action, you can view a wide variety of short demo videos or join live webcasts and webinars to see more in-depth demos, ask questions, and get answers with Salesforce experts and product owners.
  3. Follow #Release Matrix Post (Salesforce login required) for a great resource to analyze the contents of the release notes. Salesforce Success Teams create this for each release and share it with the Release Readiness Community.
  4. You can also find a module dedicated to each release in the Prepare for Salesforce Releases trail. It’s a great way to get the highlights across many different Salesforce products.
  5. Treasure Hunt: #RRTreasureHunts
  6. Release Overview Deck: #ROD Post
  7. Release Matrix: #Release Matrix

Many of these resources are also featured in the Learn MOAR Trailmix, which gets updated every release and provides an opportunity to earn a badge. Many of these resources are also featured in the Learn MOAR Trailmixes for admins and developers, which are updated with highlights from every release, and provide an opportunity to earn a community badge.

Note: If you’re late to the party and need to catch up on a release once it’s already in production, or want to review resources from a previous release, download Release-at-a-Glance (Salesforce login required), a handy-dandy one-pager with quick links to all the key resources from a past release.

Dive Deeper into the Release Notes

You can use the release notes filters to discover quick wins by doing a quick scan of the “Enabled for users” and “Admin must enable” Feature Impact filters.

Grab your shovel, because now it’s time to dig a little deeper. You still use the filters to help speed up the process, but let’s take it to the next level and complete the must-read list, drill down by cloud, and explore all the relevant product and feature areas. It’s also important to view information about add-ons because sometimes they include “freemium” features available without any additional cost.

Complete the Must-Read List

First and foremost, make sure you are familiar with the content in these sections and either use them for reference or check for updates.

How to Use the Release Notes

Understand how the document is structured so you can review it faster

How and When Do Features Become Available?

Discover tabular summaries of features that are enabled by default or require an administrator to enable

Supported Browsers

Keep Salesforce humming along by making sure you’re running on supported browsers

Release Notes Changes

Explore this living document with regular updates and changes during the course of each release cycle. You can find a link to the change log on the How to Use the Releases Notes page. We recommend that you review this section on a regular basis.

Next, review all the items listed under Salesforce Overall. These items are usually relevant to all customers as they concern areas such as navigation, list views, and search. In addition, notifications about important critical updates are often posted in this section.

Drill Down by Cloud

When you’re reviewing features for a specific cloud, scan all the topics listed under the main heading and drill into any that refer to standard functionality or add-on products you own. If you have Sales Cloud, for example, click through all the topic links listed under Core Sales for updates on the primary CRM objects and processes like Opportunities, Leads, Quotes, and Forecasting to name a few. But don’t stop there! Check out everything in the Productivity and Gmail/Exchange integration sections, where you can find those time-saving crowd-pleasers involving email experience, activity management, and calendars.

Next, take a spin through these mostly “cloud independent” areas.

  • Analytics, for Reports & Dashboards features.
  • Customization, Security & Identity, and Development, for all the tools for admins and developers such as the App Builder, Automation, and custom code.
  • Mobile, for the standard Salesforce mobile app.

If you’ve already integrated Salesforce with Gmail or Outlook, it’s also essential to have a look at what’s new in the Email integration section. Even if you haven’t started using these features yet, it’s important to understand the options available as you determine what approach is right for your organization.

Remember the Add-Ons

You may come across some features that are available with a standard license, but also have extended functionality for an additional cost with an add-on license. For example, Einstein Activity Capture Standard is available to Sales Cloud customers with Enterprise Edition and above, but the extended version requires a license for Sales Cloud Einstein, Inbox, or High Velocity Sales.

The standard add-on features are definitely worth your time, as there’s only an extra cost if you want the full feature set. The Where section at the top of the feature description tells you which licenses you need.

Remember that you’re the one in control, so you can prioritize how you roll out most features, and you can use the cadence of the releases to your advantage.

An application that provides transportation, logistics, and financial services

An application that provides transportation, logistics, and financial services 

Case Studies, Salesforce
An application that provides transportation, logistics, and financial services

Overview:

A leading multi-national company based in Singapore. It is the developer of a smartphone app that provides users with transportation, food delivery, and digital payment services via a mobile app. It currently operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam. The client previously used the Stripo tool (Integration Tool) to create email templates but now wants to switch to Salesforce Marketing Cloud for the Creation of Email templates, Journey Management, Organization Setup, Audience Management, and Data Segmentation.

Industry: Travelling Agency
Region: Singapore, Central Region, Singapore
Tools: Stripo, Workato


Challenge:

The client had to use several different tools for error handling as the email templates were designed in different languages for different users due to which the work stream was getting delayed, Client wanted an automated solution to send emails to different users according to the requirement.


Solutions:

Revolve Softech and its top-notch marketing experts use the latest technology and best practices of Salesforce Marketing Cloud to provide the Customer/Client with the best experience and productivity.
  • Revolve Softech provided an integrated automated Solution and a dedicated PM with the top marketing experts to provide the best solution to the customer with the latest technologies used in Salesforce Marketing Cloud.
  • We as a team make sure that the customer has all the solutions from a single agency to avoid confusion and chaos.
  • We have suggested they go through all the journeys, touch points (mainly to decide when to send the second email after the first email has been sent already according to any condition), and other sources like date or Frequency.
  • Also, suggested the client to not use Journey Builder if the Email content is changing (rather than asking the client to use Automation or to do it manually).
  • Revolve Softech has done its customized solution of Organization Setup from the scratch including Ip Warming, SAP (Sender Authentication Package), Users roles & responsibilities, Sender and Delivery Profile, and Publication List.

Results:

With the help of the best marketing experts of Revolve Softech we have provided them with the best-automated solution to send emails through different Journeys based on the criteria like Announcement Journey (Leadership Announcement, Event Announcement), Reward Journey (Contest and Giveaway), Reminder Journey, Advocacy Journey, and Re-Engagement Journey. Also suggested to them when to send reinforcement emails to the customer based on the criteria for opening the email link. Revolve Softech and its team of experts follow the best practices which have helped the Client to achieve various goals:

  • Increased efficiency and productivity
  • More satisfied and loyal customers
  • Intentional innovation
  • Save Money, Time & other resources
  • Drive efficient business activities
  • Benchmark for assessment and value maximization
Salesforce Summer ’23 Release Notes

Salesforce Summer ’23 Release Notes

News & Events, Quick Tips, Salesforce

The Summer ’23 release helps you save time, automate faster, and personalize each customer interaction through hundreds of new innovations.

Salesforce Summer ’23 Release Notes

  • How to Use the Release Notes

    The release notes are brief, high-level descriptions of enhancements and new features. It include setup information, tips to help you get started, and best practices to ensure your continued success.

  • Get Ready for the Release

    Reading the release notes is a great step in preparing for the release. These other resources help get you and your users ready for what’s coming your way. Salesforce add resources throughout the release when they become available, so check back often.

  • Release Note Changes

    Read about changes to the release notes, with the most recent changes first.

  • How and When Do Features Become Available?

    Some features in Summer ’23 affect all users immediately after the release goes live. Consider communicating these changes to your users beforehand so that they’re prepared. Other features require direct action by an administrator before users can benefit from the new functionality.

  • Supported Browsers

    We’ve made some changes to our supported browser’s documentation, making it easier to find what you need. Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.

  • Salesforce Overall

    Learn about new features and enhancements that affect your Salesforce experience overall.

  • Analytics

    Analytics enhancements include new and updated features for Lightning reports and dashboards, CRM Analytics, analytics apps, Einstein Discovery, and Tableau.

  • Commerce

    Commerce Cloud enhancements include new and updated features for B2B and D2C Commerce, Omnichannel Inventory, Salesforce Order Management, and Salesforce Payments.

  • Customization

    Get smarter predictions and insights from Einstein Prediction Builder using data from related objects (beta). Use the new Salesforce Connect adapter for GraphQL to connect external sources that expose their capabilities via GraphQL. Assign field-level security for permission sets instead of profiles.

  • Data Cloud (Formerly Customer Data Platform)

    Ingest, harmonize, unify, analyze, and stream data with Data Cloud, previously called Customer Data Platform. Explore expanded functionality for getting organized and segregating data based on your business needs. Merge and analyze data using existing segment rules and common elements.

  • Deployment

    Send customizations from one org to another by adding these components to change sets.

  • Development

    Whether you’re using Lightning components, Visualforce, Apex, platform events, or our APIs with your favorite programming language, these enhancements help you develop amazing applications, integrations, and packages for resale to other organizations.

  • Einstein

    Use Decision Optimization (beta) to refine your Einstein recommendations based on your business rules, objectives, and constraints. Spin up propensity models for common use cases across Industries clouds with Scoring Framework, now generally available. Easily add prebuilt functionality to multiple bots with Bot Blocks (beta). Include emails and related transcripts to build better Einstein Conversation Mining reports.

  • Enablement and Guidance

    Deliver enablement programs focused on improving revenue outcomes for your company. Guide users to curated resources that can help them excel. Bring learning, career growth, skills development, and business-critical job performance to your users where they work in Salesforce.

  • Experience Cloud

    Personalize your LWR sites with Expression-Based Visibility and device-based visibility settings. Discover an abundance of new and improved LWR components, including Tabs, Logo, and Knowledge Article. Migrate your Aura sites to Google Analytics 4. And enjoy a boost in performance and productivity with improved custom domains, component caching, site navigation, and more.

  • Field Service

    Create schedules using robust features with the Enhanced Scheduling and Optimization Engine, available for new users by default. Or, easily switch to the new engine for all service territories for improved scalability, performance, and scheduling quality. Save time by letting mobile workers set follow-up appointments in the app. Expand how mobile users get work done, with custom dashboards and images that can be annotated and uploaded even when offline. Supercharge workflows with the reimagined tablet experience and updated related list UI. Enable customers to track service outcomes to easily assess the compliance of service contracts. Ensure timely maintenance by planning ahead for potential blockers. Route work to the best agent for the job. Enhance the customer experience by enabling customer-driven live sessions and messaging with Visual Remote Assistant.

  • Hyperforce

    Hyperforce is the next-generation Salesforce infrastructure architecture, built for the public cloud. It enhances Salesforce applications’ compliance, security, privacy, agility and scalability, and gives customers more choice over data residency.

  • Industries

    Industries solutions shape Salesforce to the needs of your business, reducing the need for you to customize things yourself. Schedule test drives and service appointments with Automotive Cloud. Calculate order prices online and plan store visits with Consumer Goods Cloud. Actionable Segmentation is now generally available in Financial Services Cloud. Schedule home healthcare visits with Health Cloud. Manage lifecycles of awarded grants with Grantmaking for Public Sector Solutions and Nonprofit Cloud. Use CSV files to upload data to Net Zero Cloud. Automate the selection of members for tier change and tier upgrade assessments with Loyalty Cloud. Orchestrate end-to-end warranty lifecycles with Manufacturing Cloud. Build ship and debit programs with Rebate Management. We also have plenty of changes for the Education Cloud, Nonprofit Cloud, Media Cloud, Industries common features, and many more.

  • Marketing

    Marketing Cloud is the premier platform for delighting customers with 1:1 customer journeys. It enables you to build a single view of your customer, leveraging data from any source. Plan and optimize unique customer journeys based on your business objectives. Deliver personalized content across every channel and device at precisely the right time. Measure the impact of each interaction on your business so that you can optimize your approach in real time and deliver better results.

  • Marketing Cloud Account Engagement

    Use external actions as completion actions on Account Engagement assets. Account Engagement Optimizer is now generally available and includes monitoring for critical configuration issues. Plus, get retroactive activity data when prospects opt in to tracking.

  • Mobile

    Salesforce Mobile App Plus is now generally available. The operating system requirements for the Salesforce mobile app have changed. Mobile Publisher for Experience Cloud apps can now require app updates natively and with a 15-day grace period.

  • Revenue

    Bundle your products and services in Subscription Management, and configure discounts on longer subscription terms. Create quote templates more easily in CPQ Plus.

  • Sales

    Sales teams can do their jobs faster and more effectively with these new products and feature enhancements. Allocate revenue at a more granular level for complex sales deals with opportunity product splits, and use opportunity product splits in reports and forecasts. Manage the timing of cadence steps and see cadence usage data in Sales Engagement. Share call transcripts, insights, and action items with more users in Einstein Conversation Insights, which now support more languages and voice providers. Arm your sales teams with key information from the Sales Rep Command Center in Revenue Intelligence. And get more insights into sales forecasts with charts and external data in custom columns.

  • Salesforce CMS

    Create workflows and streamline approvals in enhanced CMS workspaces. Manage CMS content from the improved content detail page. Manage unlimited content with Salesforce CMS. Create enhanced CMS channels to associate with enhanced CMS workspaces.

  • Salesforce Flow

    Compose intelligent workflows with Flow Builder, OmniStudio, and Flow Orchestration. Integrate across any system with Flow Integration.

  • Salesforce for Slack Integrations

    Use Slack and Salesforce together to connect with customers, track progress, collaborate seamlessly, and deliver team success from anywhere.

  • Salesforce Starter

    Salesforce Starter is the most efficient way to get started with Salesforce. With combined sales, service, and marketing tools, Salesforce Starter helps you find, win, and retain customers, all within one app. Salesforce Starter is simple and scalable, making it ideal if you’re new to Salesforce or customer relationship management (CRM).

  • Security, Identity, and Privacy

    Multi-factor authentication (MFA) and enhanced domains rollouts continue. Track file activities with File Event for Event Monitoring. Automate processes for Security Center data with flows. Build native identity experiences with new and improved Headless Identity APIs. And host preference forms via your own Salesforce instance.

  • Service

    Transform conversation data into service insights and build bot intents with Einstein Conversation Mining, now generally available. Update replies with on-demand template creation in Reply Recommendations. Add prebuilt functionality to multiple bots with Bot Blocks (beta). Give your customers and partners advanced self-service automation with the Service Catalog. Record and send voice messages in enhanced Messaging channels. Add business hours to Messaging for In-App and Web. Use flows to link leads, contacts, employees and person accounts to interactions in all channels with Individual-Object linking. Create broadcast Slack messages with custom templates for Customer Service Incident Management. Get survey responses from unauthenticated guest users via APIs in Feedback Management.

  • Work.com

    Prepare your business, employees, and facilities. Respond to major events, such as the current COVID-19 crisis, with the apps and services in Work.com.

  • Other Salesforce Products and Services

    Get the latest information on features from Customer Success Group, Heroku, IdeaExchange, and Trailhead GO.

  • Release Updates

    Salesforce periodically provides release updates that improve the performance, logic, security, and usability of our products. The Release Updates page provides a list of updates that can be necessary for your organization to enable. Some release updates affect existing customizations.

  • Legal Documentation

    We made seasonal updates to Salesforce Legal Documents.
Real Estate Investment

Optimize Your Real Estate Investment and Development with Salesforce Marketing Cloud 

Case Studies
Real Estate Investment

Overview

A reputable and successful real estate investment and development firm that has relied on Mailchimp for its email marketing needs. While Mailchimp has served them well, they are now seeking a more comprehensive and integrated platform that can support their marketing efforts and help drive business growth. After careful consideration, they have decided to migrate from Mail-chimp to Salesforce Marketing Cloud (SFMC). Salesforce Marketing Cloud is a powerful and feature-rich marketing platform that offers advanced segmentation, personalization, automation, and analytics capabilities. These tools will allow our client to engage with their customers in more meaningful and relevant ways, and to deliver personalized and targeted marketing messages.

The migration to SFMC will also enable them to streamline their marketing processes, improving efficiency and aligning their marketing and sales efforts. The company is excited about the potential of Salesforce Marketing Cloud to transform its business and drive results.

Industry: Conglomerate and Investment Firm
Region: North America
Tools: Mailchimp, Salesforce Marketing Cloud (SFMC)

 

Challenge

The client lacked the necessary tools for effective automated solutions for customer engagement in MailChimp, which can be addressed by migrating towards Salesforce Marketing Cloud (SFMC). SFMC provides the following capabilities and features from which the client can benefit and improve their business’ marketing efficiency that they were currently lacking:

  • Advanced segmentation and personalization capabilities allow for more targeted and effective marketing campaigns. With the ability to segment and target specific groups of customers or prospects based on various characteristics, such as demographics, behaviour, or interests, they can create more relevant and engaging marketing messages.
  • Comprehensive integration with other systems and teams, such as sales, enables a holistic view of customer interactions and coordinated marketing efforts. By being able to connect marketing data and activities with other areas of the business, they can get a complete picture of customer journeys and better align marketing and sales efforts.
  • Robust analytics and reporting features provide deeper insights and data for optimizing marketing campaigns and driving business growth. With access to a wide range of metrics and performance indicators, the client can better understand how their marketing efforts are performing and identify opportunities for improvement.
  • Streamlined marketing processes and workflow to improve efficiency and effectiveness. By using automation and other workflow tools, they can reduce manual tasks and streamline marketing processes, freeing up time and resources for more strategic activities.
  • Access to a wide range of marketing tools and capabilities in a single platform simplifies the marketing technology and reduces complexity. With all the necessary marketing tools and capabilities in one place, they can avoid the need to integrate and manage multiple disparate systems and vendors.

In order to fulfil these requirements, the client sought out a partner with experience in Salesforce integrations and multi-cloud expertise, as well as a team capable of managing their complete marketing platform, including the design, planning, execution, and analysis of marketing activities.

 

Solution

At Revolve Softech, we implemented a targeted strategy to help our customer effectively connect with potential investors through their online platform and email communications. Our team of experienced marketing professionals provided comprehensive support, allowing the customer to concentrate on their business operations while we focused on promoting and engaging with potential investors. By utilizing our expertise in platform solutions, we were able to provide the customer with the tools and support they needed to effectively engage with potential investors and drive their business forward. Some key components of the solution included:

  • Conduct a thorough analysis of the client’s current email marketing strategy and performance using Mailchimp.
  • Setting up and configuring the Salesforce Marketing Cloud account for the client
  • Creating users while setting up their roles and permissions.
  • Setting up Sender Authentication Package, SSL, and IP Address.
  • Creating Sender Profile, Delivery Profile, Reply Mail Management (RMM), and Send Classification for the use of IP Warming.
  • Importing the client’s email list and segmentation into Salesforce Marketing Cloud
  • Creating a Salesforce CRM platform for utilizing Marketing Cloud Connect which helps the Journey builder to listen to the various events in the Salesforce CRM and then make use of those events within Journey builder. This helps to inject subscribers within the journey and then target them for email/SMS campaigns.
  • Integrate Salesforce Marketing Cloud with the client’s CRM and other marketing tools.
  • Sending emails to the segmented audience while gradually increasing the volume of emails and keeping an eye on delivery and engagement rates to ensure that they remain high.
  • Utilizing Data Extensions, Synchronized Data Extensions, and Attribute groups for data management.
  • Reviewing and updating the client’s email templates and design elements to be compatible with Salesforce Marketing Cloud.
  • Creating cloud pages as per the client’s requirement to optimize investor engagement and efficiently keep a track of their clicks and subscribers.
  • Testing and verifying that all emails are delivered successfully to the client’s email list.
  • Using Email Studio our team set up automated email campaigns and trigger emails based on specific actions or behaviours.
  • Implementing automated solutions for investor engagement while utilizing Automation Studio and Journey Builder.
  • Analysing and tracking the performance of the client’s email campaigns using Salesforce Marketing Cloud’s reporting and analytics features
  • Providing ongoing support and guidance to the client as they continue to use Salesforce Marketing Cloud for their email marketing efforts.

 

Result

The client was able to successfully migrate from Mailchimp to Salesforce Marketing Cloud and had a fully configured and optimized account to support their email marketing efforts. They were able to effectively segment their email list and target specific audience groups with personalized campaigns. The integration with their CRM and other marketing tools allowed for seamless communication and tracking of leads and conversions. The client was able to use automated solutions to engage with investors and track the performance of their campaigns through comprehensive reporting and analytics. Overall, the client experienced improved email marketing efficiency and effectiveness through the implementation of these solutions.

Our solution not only helped the customer reach a wider audience but also allowed them to build stronger relationships with their potential investors through personalized communication and targeted marketing efforts.

Salesforce Managed Services can help you save money and improve your customer service.

Salesforce Managed Services can help you save more and improve efficiency

Quick Tips, Salesforce
Salesforce Managed Services can help you save money and improve your customer service.

Salesforce is a powerful cloud-based CRM tool used by businesses all over the world, including start-ups, small and medium-sized businesses, and Fortune 500 corporations. It takes a customer-centric approach and evolves in response to market developments. Enterprises can align different departments to create more value for their customers and partners; however, Salesforce implementation alone will not suffice. CRM must be tailored to your specific operational requirements, business models, and objectives.

Furthermore, it should be continuously optimized and upgraded to keep up with an enterprise’s growing phase. Failure to do so may reduce the effectiveness of your integrations, impede performance and raise security concerns, obstruct the realisation of benefits, or introduce compliance challenges without your knowledge.

However, not every business has the capacity to constantly optimise its Salesforce ecosystem—hence, they can take advantage of Salesforce managed services, which entail hiring Salesforce partners to provide comprehensive support for your business by implementing, customizing, and managing Salesforce CRM. They have all of the necessary capabilities and a talent pool with Salesforce expertise to provide full-service implementation, integration, development, customization, support, and management. In a nutshell, these managed service providers manage the backend/technical processes that ensure Salesforce works optimally for your organization.

The managed services model provides continuous maintenance and support, making it more logical than hiring full-time talent with an unproven track record at high costs. The first also provides incremental performance capabilities and fail-safe security, as well as support for your expanding business needs.


A Quick Overview of Salesforce Managed Services

Simply put, Salesforce managed services include a wide range of services such as consultation, implementation, development, customization, support, and management. These organizations assist with strategic resource allocation for improved performance, as well as proactive identification and resolution of any potential issues before they impact business workflows or customer experiences. Enterprises can easily access fully managed Salesforce solutions to improve CRM performance through regular review, optimization, extending capabilities, and upgrading to the latest versions.


Advantages of Implementing a Managed Services Model

Managed services providers ensure the stability of Salesforce solution implementation in the enterprise and, in turn, provide the following benefits:

1. Flexibility

Salesforce provides limitless solutions for various industries and domains, assisting various departments of an enterprise to perform at their peak. Each Salesforce solution includes a number of modules, each with a set of functionalities and features that businesses must identify, implement, and fully utilize.

The managed services team consists of consultants, developers, analysts, testers, and other experts from which businesses can select to ensure the success of their Salesforce solution implementation. The freedom to select technology and platform-specific pros produce outstanding results.

2. Coherent Strategy

Many Salesforce solutions fail as a result of poor strategy development, little to no leadership involvement, and a lack of defined processes. Salesforce-managed service providers develop integrated strategies that assist organizations in meeting long-term objectives.

Apart from keeping the sales staff focused on their sales operations and delivering results, the advice from a trusted Salesforce partner gives a big picture on how to use the Salesforce CRM systems strategically.

3. Get a Tailored Solution

Salesforce’s out-of-the-box solutions are a godsend to businesses; nevertheless, minor tweaks are occasionally required to make the solutions readily fit into the current system processes. This little modification aids in addressing the demands of both the company and the target user. In reality, some firms may tailor the solution at scale as if it were developed from the ground up to meet their specific requirements.

It needs a team of qualified specialists, which Salesforce partners can deliver. Managed service companies give the expertise to assist with customized development and implementation. Furthermore, the team supports rendering adjustments at any moment.

4. Cost-effective Alternative

Salesforce managed services companies have the necessary skills to build and install bespoke solutions while also offering Salesforce CRM support 24 hours a day, seven days a week. It reduces the need to invest money in staff recruitment, training, and retention, as well as getting rid of delayed onboarding. Businesses just have to pay for the services they use. Hence, organizations can bridge their skill, resource, and capability gaps without letting the operational expenditure spiral up.

5. Prompt Resolution of Issues

Managed service providers begin with a thorough grasp of the business aim and work diligently on the Salesforce deployment from the start. This allows them to continually monitor the CRM systems, allowing them to spot and correct mistakes in advance.

Furthermore, they make helpful advice to company stakeholders when they discover anything that can be improved after reviewing corporate operations and procedures with premium feature additions or plan upgrades.

6. Continuous Support

Salesforce is rapidly expanding to fulfill the ever-changing demands of its users and the market. There is also a requirement for an expert who is available around the clock, which Salesforce-managed service providers supply. 24*7 Salesforce CRM support ensures that professionals are keeping an eye on all processes, making adjustments on time and seamlessly, and providing prompt assistance when needed.

7. Optimum License Utilization

Companies use Salesforce products under a licensing model, where maintaining optimal license utilization is crucial to making the investment pay off—all of this is addressed by Salesforce managed services. They monitor license utilization, remove dormant user accounts, add people when licenses are available, and ban superfluous licenses.


In the End

Enterprises frequently neglect the value of utilizing Salesforce-managed services, but this proves to be their largest error. The managed services approach improves efficiency, productivity, and customer service delivery, among other benefits that cannot be overlooked.

Yet, selecting the correct Salesforce-managed service provider is a critical issue that must be carefully considered. To address their business-specific demands and optimize ROI, enterprises should engage with authorized Salesforce service providers who have specialized knowledge as well as experience. Remember that with the proper partner, businesses may prosper and expand.

Summer Release- 23

Salesforce Summer ’23 Release Date + Sneak Peek

News & Events, Quick Tips, Salesforce
Summer Release- 23

Save These Dates: Summer ’23 Sandbox Preview

The sun is gleaming down on the land of Salesforce and so, the Summer ’23 Salesforce Release sandbox preview window is around the corner. Note the dates now so your organization is prepared for the upgrade. According to the rolling 12-month release calendar, Salesforce will upgrade your production instance to the Summer ’23 release. Enter your instance name or domain and click the maintenance tab to view your upgrade date. The next thing you should know is when your sandbox will be upgraded to Summer ’23, as this will be your first opportunity to try out your configurations on the new release. Let’s go over the dates you’ll need to be aware of.

April 13: Sign up for a prerelease environment

Why do you need a prerelease organisation? It is a test environment with new release features enabled, giving you plenty of time to test and determine which ones are appropriate for your organisation. You can log back into your Spring ’23 prerelease org if you already had one. If you’re not sure what features to implement, participate in the Trailblazer Community Treasure Hunt to see what others in the community are excited about.

April 26: Preview release notes are available

Now is the time to read through the release notes. Filters can be used to display only the sections that are relevant to the edition and clouds you are currently using.

May 4: Sandbox cut-off date

Before the scheduled production upgrade, use your sandbox to gain early access to new features and test configurations. To get the Summer ’23 preview in your sandbox, you must have an active sandbox preview instance before May 4. In most cases, nothing needs to be done because your sandbox is already running on a preview instance. The sandbox preview instructions article on Salesforce Help has all the information you need.

May 5: Sandboxes upgraded

If you chose to use sandbox preview, your sandboxes will be upgraded to Summer ’23 this weekend. The sandbox preview, like the prerelease programme, allows you to test new features without affecting your live environment. The 12 sandbox preview, on the other hand, provides the ability to test new features in a configuration similar to your.

May 15: Summer ’23 Release site is live

Salesforce understand that everyone processes release information differently. As a result, the Trailhead Release Highlights module is a quick and easy way to learn about features. To make the process as simple as possible, Salesforce provide demo videos, Trailhead modules, community forums, and other resources.

May 19: First release weekend

Salesforce and a small number of customers are upgraded during the first release weekend. You’ve probably already identified your key features at this point. If you’re ready to upgrade, the Release Readiness Trailblazers group will have all the content you need to educate your organization’s users on the new features you intend to implement.

May 19 to 26: Release Readiness Live

Salesforce admin and developer evangelists introduce their favourite features in the Summer ’23 release. The product management team will then discuss and demonstrate the new features. See how those features work in real time, and get a sneak peek at the 2023 roadmap. Full agenda and schedule details will be posted on Salesforce Release Readiness Trailblazers group in January.

June 2: Second release weekend

During the June 2 weekend, another set of instances is upgraded. If you have any questions, Salesforce Trust page has the most recent information on the upgrade’s timing. And, because the upgrade takes only five minutes, it should have no effect on your operations or uptime.

June 9: Final release weekend

On June 9, all remaining Salesforce instances will be upgraded. If you previously chose not to have your organizations included in the sandbox preview, they will be upgraded this weekend.

For more information or instructions regarding the Salesforce Summer Release ’23, keep following Revolve’s blog Posts.

Deliver personalized student experiences and support from the very first touch point

Deliver personalized student experiences and support from the very first touch point

Case Studies
Deliver personalized student experiences and support from the very first touch point

Overview:

Prospective students can explore the programs offered and submit their applications here. The admissions team receives these and takes the process forward for a smooth onboarding. So, we began looking for a highly customizable, reliable solution. To fulfill the vision of personalization, that would have scalability, efficiency, and integrability. We use the freed-up time to build customizations quickly and easily, helped by Salesforce’s click-less-code functionality. So, we can provide our end-users with the best possible experiences.

Industry: University
Services: Client’s mission is to discover, preserve and disseminate knowledge, to educate the next generation of global citizens, and to promote a culture of broad inquiry throughout.
Region:  Ithaca, New York
Tools:  Service Cloud, Marketing Cloud

Challenge:

Marketing cloud but the integration of salesforce clouds to have all the data consolidated on a single platform. The data flow between systems was very important to ensure that everything run in a flow. The customer was having a blacklisting issue, so they were not able to send emails we resolved their issue and enabled SAP and Client wanted us to ensure that the moment a contact has this field set to TRUE the corresponding record gets deleted from SFMC

Solution:

The implementation of the solution was divided into various phases keeping the multi-cloud implementation approach in mind. Once all the service implementations were completed a single BU setup for the Marketing cloud with integration to the Service cloud was done to ensure that all the important information from the Service cloud flows to the Marketing Cloud to plan the campaign execution and to update everything on CRM as well. An Integration from the Marketing Cloud to the Service cloud ensured that the Data go to SF and then to MC, initially the data will update into SF later through the Data source (Synchronized Data extension) the data comes to MC. Let’s give you an overview of the workflow of the University Project.

An automation in SFMC that brings Email Opt-out values from CRM and updates in SFMC all subscriber lists.

It creates a new contact in SF whenever a new record is created through a form.

After filling form initially, it checks whether this contact already exists or not if it exists it will update the Daily and Weekly Preference of that record, or if that record is new, it will create it on CRM.

It also checks whether the email id contains @xyz.edu or not if you check YES, it will only accept the domain @xyz.edu emails and if you check NO it accepts all domain emails.

There are two checkboxes (Daily and Weekly) if that contact already exists it will update the Daily and Weekly Preference or if that contact does not exist it will create a new record with daily, and weekly Preference. It also updates the same on the MC preference field.

Results:

The integration of marketing cloud connect ensures data integration from the sales cloud to the marketing cloud is secure and authenticated and can plan the campaigns & Journey basis on the latest student interactions. We provided all support and documentation to the university with all our best practices on the MC, so that it is easily understandable to the customer as promised.

Established the service of follow-up emails.

Ease up the process of student interaction concerning their admission processes and several forms.

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